SHARED TEAM PLAN
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For us, the matter of most relevance is always client satisfaction. Realizing the fact that the requirements keep on varying with a lot of matters concerning customers, we are ready to avail tailor-made solution that perfectly suits your needs. Your hosting company may be having just a few tickets and in this case, the assistance needed for you is minimal; you need not hire a completely committed outsourced hosting support. At the same time, the service you hire must be genuine and professional. Our shared team option would absolutely be the plan you were looking for.
Plans
- $499month
- APT-STP499
- 24x7x365 Support Coverage
- Unlimited Servers & Clients
- Includes 100 Customer Support Tickets
- Team may change
- Average 30 min Response Time
- Guaranteed 1 hour Response Time
- Can handle pre-sales Questions
- No “canned” Responses
- Covers L1 and L2 issues
- Interact with Admins through IM ( Skype/AIM/GTalk/MSN )
- $999month
- APT-STP999
- 24x7x365 Support Coverage
- Unlimited Servers & Clients
- Includes 200 Customer Support Tickets
- Same Team Works with you Every Day
- Average 20 min Response Time
- Guaranteed 1 hour Response Time
- Can handle pre-sales Questions
- No “canned” Responses
- Covers L1 and L2 issues
- Interact with Admins through IM ( Skype/AIM/GTalk/MSN )
- $1499month
- APT-STP1499
- 24x7x365 Support Coverage
- Unlimited Servers & Clients
- Includes 500 Customer Support Tickets
- Same Team Works with you Every Day
- Average 20 min Response Time
- Guaranteed 1 hour Response Time
- Can handle pre-sales Questions
- No “canned” Responses
- Covers L1, L2 and L3 issues
- Interact with Admins through IM ( Skype/AIM/GTalk/MSN )
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